Datacenters are the backbone of effective IT operations. Managing them on a 24/7 basis is critical.

AFL provides support to different elements within a datacenter such as:

	Systems and Storage Management - Includes activities that are performed to monitor and manage the server and storage infrastructure in a datacenter
	Database Management - Includes providing support to different database environments such as Oracle, DB2, Sybase and SQL server
	Messaging Environment Support - Includes support to applications such as Microsoft Exchange and IBM Lotus Notes

Common remote/onsite Data Center Operations

	Physical access to vendors and support teams inside DC.
	Media labeling
	Alert Exceptions and raise Security Incident in case of any suspected security breach
	Coordinating with the Datacenter Support team for Power ON-Power OFF  of the Datacenter elements
	Coordinate & manage the Backup Media in terms of labeling and storing them in the designated premises
	Assist in inserting the OS Media / CD / Backup Tapes while in a recovery process
	For new installation of any hardware at DC, ensuring pre-requisites such as identification of proper place in rack, availability of network access & power connectivity
	Application/DB shut down and restart as per SOP
	Batch processing as per the checklists provided
	Update Database of DR servers.

Scheduled Data Center Maintenance Tasks

	Coordinate with the Customer Facilities & Admin team (for Workspace , Facilities, Power etc..) and plan for the Scheduled Downtime.
	Communicate to all the respective support groups and user community on the Maintenance Activity.
	Perform Shutdown and subsequent start-up of the Servers, Databases as stated in the SOP and with the presence of principal Vendors
	Maintaining schedules i.e. timely cut off and handover of application to the users.

Data Center Backup and Restoration

	Taking backups as per schedules, policies & SOP
	Database backup for production & UAT servers
	Backup of BPM servers
	Backup of directories in Lotus notes email servers( Windows)
	Monitoring backup failures and ensuring the rectification of the same
	Conducting periodic restoration drills

Messaging Services

AFL’s Messaging Systems Management Services helps you get the most out of your applications across platforms, vendors and delivery requirements through a combination of highly skilled people, processes, technology and innovative delivery models, that ensures smooth functioning of messaging systems.

Messaging Monitoring & Management

	Monitoring messaging applications
	Managing day-to-day messaging solutions

Messaging Infrastructure Management

	Proactive monitoring and administration
	Ongoing support and training
	Email traffic optimization and control
	Site replication and mail optimization
	Server and domain consolidations
	Diagnostic (proactive and reactive)
	Performance and trend reports
	Vendor management
	Incident management
	Problem management
	Change management
	Configuration management