AFL offers various helpdesk management services from providing a small workforce to augment a client's existing employees, to delivering managed operations. The managed operations service is a complete offering which provides Program Manager, technical staff, and day-to-day delivery of the entire support operation at client location.

AFL Onsite TSG includes workstations, midrange and mainframe hardware, the associated operating systems, application software, and virtually all connectivity from the CPU to the router. These services can be performed over the telephone from our client's facility, or at the employee's desk.

On-site Helpdesk is available with following:

	Single point of contact to all Customer’s IT support requirements.
	Support to users including call-logging, call-execution through filed support engineers.
	End to end incident management with ownership till resolution.
	Vendor Follow-up, dispatch, call escalation & end-users notification.
	Assistance for problems pertaining to operational procedures for the processing environments.
	Call tracking & call closure.
	Escalation of the critical issues to appropriate IT support team.
	Provide various MIS Reports.

Effective & integrated tool for Asset Tracking & Management System

Features:

	Streamline service delivery and support processes
	Develop repeatable procedures to aid first level support groups
	Reduce number of service incidents and outages
	Implement standards to do things right the first time
	Perform proactive analysis, prevention and resolution
	Define clear services and service targets
	Audit, manage and improve IT processes