HomeCompanyInvestorsClientsNews RoomCareersSite MapContact us
Repair Depot Services
Logistics and Inventory Management
Warranty Helpdesk
 
 
Outsourcing Services

Accel Frontline offers the following services under its Warranty Support/Business Process Outsourcing division. These services are aimed at providing OEM's with multi-location support in India for Technical Repair, Warranty Fulfillment, Inventory and Logistics Management Services and Technical Helpdesks - all under one umbrella.

Repair Depot Services
Logistics and Inventory Management
Onsite Field Support
Warranty Helpdesk

Repair Depot Services

Accel Frontline has vast expertise in doing component level repair of computer parts, sub-assemblies and peripherals. Any one who owns any of the items below can access or walk into our Repair Depot to avail our services.

Computers and peripherals
Mobile phones and Hand held devices

Logistics and Inventory Management

Accel Frontline’s Repair Outsource Services is also capable of functioning as Logistics and Inventory Management for product companies and distributors who entrust the total ownership and responsibility to Accel to provide smooth and efficient end-to-end warranty services.

IMS- Inventory Management System is a tool designed and developed by Accel to make parts movement easier and the audit process simple.

DMS - Depot Management System is also designed and developed by Accel to run warranty logistics activity. It also supports back end technical testing and repair process.


Warranty Help Desk

Accel provides a comprehensive range of Voice/Web-based technology Helpdesk and customer care to help OEM's provide effective support for their technical products sold to customers. Accel has a state-of-the-art call center exclusively to take care of these customers. Accel Frontline’s Warranty Support Helpdesk has experienced supervisors to deliver services that consistently meet customer expectations.
Representative List of our OEM clients:
Seagate
Xerox
Lexmark
Epson
Sony Ericsson
Brother International
Sagem Communication
FLY
Bird International 
O2
MSI Taiwan
Kodak
Kingston Technology Company, Inc.
Manufacturing
Banking & Finance
Education
Government
Telecom