IT Infrastructure Management is the core of Accel Frontline. A pioneer in multi-vendor maintenance services and IT infrastructure management in India, Accel has more than 1300 professionals working onsite and offshore, to provide 24x7 maintenance support for many mission critical applications. Accel Frontline’s IT infrastructure management solutions are based on the ITIL Framework. The services are broadly classified as given below:

Accel is a pioneer in multi-vendor services in India. It offers onsite support at more than 100 locations in India for over 2,000 customers.

Maintenance and upkeep of complete Hardware and Operating System versions, Driver Databases / Firmware versions for different Server configurations of Sun Microsystems as their authorized service provider.

Maintenance / Repairs / rectification / upgrade / downgrade / patches / drivers / BIOS updates for all Intel-based computers and Internet appliances.

Multi-vendor services for Installations, Movements, Re-Installations, Upgradations, Preventive maintenance and Corrective maintenance.

Accel provides a comprehensive range of Voice/Web based Technology Helpdesk and Customer Care to help corporations to make the most out of its IT Infrastructure. Our Technical Helpdesk has experienced supervisors and stringent quality standards to deliver services that consistently meet customer expectations. We provide the following functions under the Remote Technical Support Center.

Any company that wants to cost-effectively manage its helpdesk should consider external support as it makes good business sense.

Accel has the latest technology and is equipped to handle fluctuating call volumes. These technology improvements may be very costly for a company, but an outsource agency that is in the business of providing support can spread out their costs among several clients over a period of time. Another necessary but costly task in today's global economy is providing helpdesk access 24 hours a day, 7 days a week.

Clients will want to define a service level agreement to ensure quality of service to their customers. We will provide you with weekly/monthly performance and activity reports as part of the service level agreement.

The benefits of outsourcing the helpdesk can help your business reduce operating costs, improve helpdesk productivity and increase customer service levels.

Accel Frontline's Facility management (FM) stream of services is aimed to manage technology infrastructure from availability, performance and security perspectives. FM incorporates Review Services along with the Manage Suite when handling large and complex technology infrastructures.

Accel Frontline has special branded practices for technology infrastructure management that include both enterprise and web environments, combinations of onsite and offsite service delivery methodologies to ensure that we meet customer requirements cost-effectively.

The objective of this service is to manage enterprise infrastructures from an availability, manageability and performance perspective. A host of services devised to meet diverse customer requirements spans simple reporting of basic level availability of technology infrastructure to advanced system administration activities. The services are delivered through Help Desk with Single Point of Contact (SPOC). Depending on customer's requirement, the services are provided on a 24 x 7 basis.

Accel Frontline provides customized solutions for Facility Management of IT Infrastructure for organizations. The services in FM include Help Desk Services (24x7), Operating Systems Ssupport - Desktop/ Network, Applications Software Support, Anti Virus Support, Data Center Support Services, Email Support, Asset Management, Vendor Management, Software Implementation & License Tracking, IT Infrastructure Auditing Services and Complete IT Outsourcing.

Accel Frontline undertakes responsibility to manage its client's hosting requirements, through dedicated servers located in Chennai, India and Atlanta, USA. It has state-of-the-art data centers equipped with high-end servers on Microsoft Windows NT and Linux with Apache Servers to take care of customer needs. Accel’s servers are connected to a high-speed backbone to provide instantaneous response in USA and India.

Organizations wanting to host their bandwidth-hungry applications can rely on Accel Frontline's modern infrastructure and skills. The company provides data center services with options for fail-over mechanisms, load balancing.

Accel Frontline’s comprehensive suite of outsourcing services enables its customers to focus on their core competencies. Accel's outsourcing services include Infrastructure Management, Application Management, Technology Product Leasing, and Business Process Management. Each of the services offered come with strong service delivery management. Accel takes on the responsibility to operate and manage its customers’ IT infrastructure through redefined service level agreements between our Services team and the customers'. The outsourcing services cover Desktop Computing, Data Center Facilities, Network Infrastructure and Life-cycle Management of applications.

Accel’s focus on service quality, knowledge transition as well as business value creation is the key differentiator in the company’s outsourcing delivery.