IT Infrastructure management for a telecom major. Read how Accel helps a telecom major to manage its enterprise IT infrastructure.

Managing IT infrastructure is key to the success of any business. Mission critical servers are the most important component of any such network. When it came to managing them, no one can match the expertise and skill sets of Accel. This is an example of a big setup being managed across India.

The client is a major telecom service provider in India. This project is for their mobile services business. The company provides cellular phone service to subscribers across India, and has to maintain huge infrastructure for service delivery and back-office functions. It goes without saying that they need 100% uptime!

A few issues needed to be addressed to provide the service level that was required by the customer. Accel definitely had the advantage of being physically present in all locations and hundreds of engineers who are trained and experienced on the platform. Meeting the SLA meant identifying and mobilizing the right resources for the job, and assigning responsibilities.

Accel has identified a project manager and a set of experts who would support these locations. There were familiarized with the customers setup and then were deployed on to the filed. Service monitoring is done by software tools and period reports are generated and relevant reports are shared with the customer.

Following activities are carried out by the project team:

The infrastructure that is being managed include several servers and other appliances from Sun. The following diagram contains some of the components.

Peace of Mind – Customer is relieved of the day-to-day operations involved in managing the components.

High Availability – SLA based support services makes Accel responsible and accountable.

User Satisfaction – High availability and performance of the web site increases user satisfaction. The readers come back again.

Predictability – Customer can now predict the cost of maintaining the infrastructure.