Accel Frontline

	Home \| Company \| Investors \| Clients \| News Room \| Careers \| Site Map \| Contact us

IT Infrastructure Solutions | Infrastructure Services | Software Services | Warranty Management Services

Global/National Service/RMA Support Partners for:

Warranty Management Services (WMS) Division

The Warranty Management Services division of Accel Frontline is one of the most dynamic IT technical support networks in the country. It engages as a partner to Fortune 500 companies in IT, Telecom, OA and manages end-to-end technical support, customer care, warranty services, Helpdesk and managed services, repair and refurbishment, project roll - outs etc. which meet strenuous service levels committed by the clients to their customers. Accel's single window solution to all the needs for warranty support ensures that clients can focus on their core competence and increase customer satisfaction.

OEM:

Accel has a unique single window service offering for all OEM customer care and support activities across India. It integrates the helpdesk, Service Centers, Field teams, parts warehouses, distribution and logistics. It not only provides reliable countrywide coverage but is also cost-effective for any start-up operation.

Reliable Service Partner:

Accel is a Global/National Service Partner for many Fortune 500 OEM companies since many years. Whether you are an already established OEM with hundreds of products, or a new OEM selling into India, Accel has the resources, expertise and infrastructure to help you maintain a competitive advantage. Accel provides local, reliable, and cost-effective solutions that directly address your needs at every point along the technology lifecycle and takes away the burden of penetrating new markets.

For a new OEM entering India:

Accel is a leading company in India for providing client neutral multi-vendor product and technology support services. If you are a Distributor for a leading edge technology or product being launched or sold in India, Accel is your best bet for seamless cost effective customer support services.

For a new product offering in India, Accel takes away the pain on understanding customer expectations and rolling out most important part of sales build-up strategy – customer support, so that you can focus on increasing market share, increase sales, penetrate the countrywide market and build the brand.

Since Accel's WMS Division is not a sales partner of any OEM, its focus on support is never diluted. As your national support provider, Accel can help your company:

	Enhance your brand image
	Improve customer satisfaction and loyalty
	Maintain competitive advantage
	Reduce support cost
	Deliver country wide business at a short notice.
	Scale up and add services when needed
	Provide valuable guidance regarding Indian market

Benefits of Accel’s Integrated Services:
	Dedicated teams conveying the OEM company’s identity.
	Pan India coverage – 35 own Locations, 200 Service Franchisees.
	Consistent service quality
	All services under one umbrella reducing cost of management.
	Experience on hardware, software, products, applications, projects, rollouts etc.
	Excellent Remote service capability offering great reduction in warranty costs
	Cost-effective service model
	Excellence Center capability – Highest skill center status in the country
	Deployment of ‘Product Specialists’ in Helpdesk – Level 3 coverage.
	Web based service reporting - Trust through transparency.
	Highly cross skilled field service workforce
	Special attention for key customers.
	Complete reverse logistics activities to manage fulfilments and returns
	Call Center facility for both Pre-sales & Post sales support.
	SMS/E-mail Update to Customers.

For New companies entering India...
	Immediate national coverage - scalable when required.
	Single window solution – Call Center, Service Centers and Field Services
	Installations, PMs, Helpdesk, Service Centers.
	Project management to rollouts.
	Import and export management of parts and refurbished units
	Warehousing and Distribution.
	Highly cost efficient – No upfront investment in customer care.
	Web based reporting – Trust through transparency.

Accel provides a single window integrated solution covering Repairs, RMA, warehousing, inventory management and import / export services. Accel's pan India coverage helps to offer RMA services to customers in all parts of the country through local service. The overall gain is more than just reducing costs by instilling a confidence in the customers of a world-class reliable service to increase sales. Accel's own web based tool (eProSys) provides it an unparalleled advantage in automating the support process and obtaining dynamic client reports. We partner with you in making service strategies and proposals while you pitch for key accounts to garner more sales.

As support provider for your products, Accel can provide:
	Countrywide RMA services
	Repair and Refurbishment
	Inventory Management
	Warehousing and Distribution
	Import and Export management

Based on the future business needs we can tune ourselves to:
	Extended work hours
	7 days working
	SMS update
	Continuous expansion of service centers
	Courier pickup & delivery
	Collection Center
	There are many more ....

Contact a.ramalingam@accelfrontline.in or damodar.sahu@accelfrontline.in for more details.

	Manufacturing
	Banking & Finance
	Education
	Government
	Telecom